Artificial Intelligence & Hotel Rooms - By Ahana Maity

It's a fact that technology is rapidly advancing in the hotel industry, making it crucial for businesses to stay updated to adapt to these changes. Hospitality is about providing guests with a welcoming and comfortable experience, akin to feeling at home. Modern rooms and a comfortable stay are what guests seek, and standardized standard operating procedures (SOPs) aim to enhance the appeal of luxury stay options.

Artificial intelligence (AI) is revolutionizing hotel operations, from reservations to guest registration. Examples like SIRI and ALEXA demonstrate how AI responds to commands, streamlining guest interactions. AI-powered chatbots enhance the digital experience, assisting guests with reservations, inquiries, and recommendations, thus improving customer service and overall guest satisfaction. The primary objective is to provide guests with a magnificent experience, and AI contributes significantly to maintaining and enhancing property standards, including security measures with sensors and cameras in rooms.

Robots automate manual tasks, boosting operational efficiency, while rooms offer remote control systems for guest convenience and memorable experiences. Smart building systems aid revenue management and pricing through data analysis. Long-term goals for every hotel include catering to various guest preferences with outstanding facilities and memorable stays. AI robots can handle tasks like room service, temperature control, answering queries, and facilitating access to room amenities.

In the coming years, AI will revolutionize the guest experience, offering personalized and efficient services. Integration with virtual reality will provide immersive experiences such as virtual tours, room selection, and events. Automated check-out systems will allow guests to check out using mobile devices or voice commands, receiving bills via email or text message.

Hoteliers must be well-versed in the technology and systems within their properties to avoid falling behind. Embracing technological advancements is crucial for survival in this tech-savvy and competitive market.