Bharti Singh Kalappa Asserts, "Be available at ground zero with the best team"

Bharti Singh Kalappa, Head of Facilities at Noida International Airport, Jewar, emphasizes the importance of being present with a well-prepared team during peak hours. She likens these stressful periods to exams, where preparation is key. By planning for potential shortfalls in advance, she ensures smooth operations even during the busiest times.

Understanding the needs and expectations of passengers is crucial for maintaining perfect or fresh areas. Bharti stresses the significance of ensuring her team comprehends these expectations. She believes that practice, inspection, and continuous training play vital roles in achieving and maintaining high standards.

When it comes to clever cleaning tricks, Bharti advises against shortcuts, emphasizing that honesty and thoroughness are essential. She advocates for doing the right thing efficiently rather than seeking quick fixes.

Handling significant cleaning challenges is a regular part of the service industry. Bharti recalls a particularly difficult situation when a staff strike coincided with regular business operations. She managed the crisis by focusing on resolving issues quickly and efficiently, demonstrating her ability to maintain composure under pressure.

To add a special touch to workspaces, Bharti creates her standards of setup, cleanliness, and upkeep. She ensures her team adheres to these standards by providing logical explanations, fostering a sense of ownership and responsibility among her staff.

One memorable interaction Bharti had with a guest involved a distressed woman outside the terminal. The woman was crying because her son had left her alone to board a flight. Bharti's empathy and willingness to assist in such situations highlight her commitment to exceptional guest service.

For those aspiring to become housekeepers, Bharti offers valuable advice. She describes the role as multifaceted, involving curation, people management, sales, design, and more. She encourages staying smart, updated with the latest technology and upgrades, and building a strong network within the industry. Bharti's passion for her profession is evident, and she believes anyone who embraces these aspects will love the field as much as she does.