Executive Housekeeper Pragya Harit states, "Creating wows for all our guests is my first priority"

Pragya Harit, the Executive Housekeeper at Heritage Village Resorts & Spa Manesar, brings a wealth of experience from her illustrious career in the hospitality industry. Her journey includes significant roles at prestigious establishments like Sheraton New Delhi Hotel, ITC Grand Bharat, ITC Maurya, and ITC Mughal, Agra. A graduate of the Institute of Hotel Management Delhi, Pragya's commitment to guest satisfaction and excellence in housekeeping shines through in every aspect of her work.

Pragya emphasizes that her primary focus is always on the guests. "Creating wows for all our guests is my first priority," she explains. By spending time with guests and understanding their needs, she ensures that the hotel’s services are always aligned with their expectations. This dedication to guest satisfaction starts with innovative ideas and a genuine commitment to making each stay memorable.

Maintaining high standards of cleanliness is another cornerstone of Pragya’s approach. She follows a rigid cleaning schedule without deviations and embraces technological advancements like robotic vacuums. This technology allows room attendants to dedicate more time to thoroughly cleaning hard-to-reach areas, ensuring that every room meets the highest standards of cleanliness.

Pragya believes that there are no shortcuts in housekeeping. "There is no trick for cleaning. It is always hard work," she says. Adhering to good ergonomics not only ensures excellent cleanliness but also helps housekeeping staff remain fit and healthy.

Her career has seen significant achievements, including opening two major hotels. She describes the transition from project stage to a fully operational, aesthetically pleasing hotel as challenging yet immensely satisfying. This experience underscores her ability to manage large-scale operations and deliver exceptional results.

Personalization is key to Pragya’s strategy for enhancing guest experiences. She makes an effort to read guests’ profiles to tailor their stay according to their preferences. "All rooms look the same, but they feel different for each of our guests," she notes. This personal touch ensures that each guest feels special and valued.

A particularly memorable moment for Pragya was celebrating a guest’s 90th birthday at the hotel. The guest shared their life experiences and stories, highlighting the importance of listening and understanding what guests truly want. This encounter reinforced her belief that beyond the physical aspects of hospitality, emotional connections are equally important.

Pragya also emphasizes the importance of continuous learning and upskilling in the fast-paced hospitality industry. "Keep yourself updated with the current technology and do small courses," she advises. Despite the passion and dedication housekeepers bring to their work, staying current with industry advancements is essential for sustained excellence.

Pragya Harit’s dedication to guest satisfaction, innovation in housekeeping practices, and commitment to continuous improvement make her a standout professional in the hospitality industry. Her insights and experiences offer valuable lessons for anyone aspiring to excel in this field.