General Manager Kumaar Koirala reflects, "Always have a butterfly on you about optimum guest delight"

Kumaar Koirala, the General Manager of Monalisa Group of Hotels, Kathmandu, shares his extensive experience in the hospitality industry, highlighting both challenges and achievements. He believes that encountering new challenges in hotel operations teaches valuable lessons. Reflecting on the dynamic nature of his role, he acknowledges the constant focus on achieving optimum guest delight, which he describes as "always having a butterfly on you."

A particularly memorable moment for Kumaar was welcoming Nepal's Sports Minister to Hotel Monalisa Chitwan. He fondly recalls their half-hour conversation on various topics, finding the minister to be well-informed and knowledgeable, especially regarding tourism.

Guest feedback is a cornerstone of Kumaar's approach to improving hotel services. He emphasizes the importance of continuously striving to enhance the guest experience based on the feedback received. This ongoing process ensures that the hotel remains responsive to the evolving needs and preferences of its guests.

To foster teamwork among hotel staff, Kumaar sets clear goals and objectives, fostering a sense of unity and purpose. He creates a positive and supportive work environment where staff feel valued and respected, recognizing and celebrating their contributions and achievements.

In today's competitive hospitality market, attracting new guests requires innovative strategies. Kumaar highlights the importance of offering unique and memorable experiences. For example, being located near a national park, his hotel offers tailor-made packages such as a "Wilderness Adventure," including special sundowner cocktails and dinners, to create an immersive experience for guests.

For aspiring general managers, Kumaar offers valuable advice. He describes the role as both rewarding and challenging, requiring education, experience, leadership skills, industry networking, and flexibility. He underscores the importance of mentorship, encouraging individuals to seek guidance and support from seasoned professionals within the hospitality industry to navigate its complexities and advance their careers.