General Manager Sagar Manekar advices, "Take Action Within a Day"

Sagar Manekar, the General Manager at Hotel Golden Bliss, shares his experiences and strategies that have shaped his successful career. One memorable incident occurred during a banquet when water started flooding the venue. Sagar and his team immediately coordinated with the housekeeping and engineering departments, shutting down water taps and switching off electricity. They smoothly relocated the banquet party to another hall without any shouting or hesitation, demonstrating efficient crisis management.

Sagar emphasizes the importance of guest feedback in improving hotel services. He believes in systematically collecting feedback, analyzing it, and taking action within a day. This prompt response not only addresses guest concerns but also demonstrates the hotel's commitment to continuous improvement. Monitoring and following up on the changes made ensures that the feedback loop is complete and effective.

Encouraging teamwork among hotel staff is another priority for Sagar. He employs various strategies to foster a strong sense of teamwork, essential for providing excellent service and maintaining a positive work environment.

Innovation is also key to Sagar's approach. At the Golden Bliss Hotel, he developed the Immersive Local Experience Package, combining accommodation with curated local experiences. This package offers guests an authentic taste of the region’s culture, cuisine, and activities.

At The O Hotel in Pune, Sagar launched a seasonal farm-to-table menu at the rooftop restaurant "Addaa," coupled with a swimming pool party and live music. This initiative capitalized on the trend of sustainable dining and provided guests with a unique experience featuring fresh, locally sourced ingredients.

For aspiring general managers, Sagar advises gaining a thorough understanding of all hotel departments, financial management, and industry trends. Building strong relationships, adapting to change, seeking mentorship, and developing leadership and management skills are crucial for success. As he says, "Take action within a day" reflects his proactive approach to management, ensuring that guest satisfaction and operational efficiency are always prioritized.