Guest Safety Protocols in Star Hotels - By Ahana Maity

First things first, hotel’s safety is always ensured by the 3 E’s of safety – Safety education, safety engineering and safety rules enforcement. In this high competitive world of hospitality, maintaining reputation for a hotel is always vital along with offering luxurious accommodations and service. It also involves ensuring the safety and security of a guest. Here are some simple tips to maintain a healthy reputation -

1) Incident Management – An educated and trained team of Incident Management has to be always ready to track and resolve security-related problems effectively. Whether it is maintenance, suspicious activities, or guest concerns it has to be addressed in organized and systematic manner.

2) Time Management of Incidents – It has to be ensured that the team is acknowledging the incidents promptly. Timely responses to such concerns and incidents will definitely help in raising guest satisfaction and safety.

3) Regular Patrolling – Planning and implementation of regular patrols in the entire premises is always recommended to ensure overall safety.

4) Scheduling System – It deals with managing the staffs efficiently with their job responsibilities and duty hours. It has to be kept in mind that a security personnel strategically to cover key areas of your hotel, improving overall security.

5) Emergency Response Planning – Regular update of emergency response plan is highly necessary. This includes notifications for fires, natural disasters, and security issues. Conducting emergency drills and training to ensure that the staffs know how to act or response in such circumstances.

It is to be kept in mind that maintaining reputation and standards of a 5 star hotel depends on the commitment and the response to uncertain situations. By focusing on all the above mentioned tips in safety protocols, you can create an environment that not only meets but exceeds guests’ expectations for safety and security.