Pankaj Gupta Appointed as Area General Manager at IHG Hotels & Resorts

Pankaj Gupta, now assuming the prestigious position of Area General Manager at IHG Hotels & Resorts, stands as a testament to the power of dedication, strategic vision, and leadership in the dynamic hospitality industry. With a career spanning over two decades and a wealth of experience garnered from various roles across esteemed hotel chains, Pankaj brings a unique blend of expertise, innovation, and passion to his new role.

His journey began with humble yet formative experiences, including his tenure as Front Office Manager at Holiday Inn Agra, where he honed his customer service skills and gained insights into the operational intricacies of the industry. Building on this foundation, Pankaj steadily climbed the ranks, assuming increasingly significant roles that showcased his talent for driving results and fostering exceptional guest experiences.

His time as Rooms Division Manager at Sarovar Hotel Kolkata and subsequently as General Manager further solidified his reputation as a dynamic leader with a keen eye for operational efficiency and guest satisfaction. Pankaj's strategic initiatives not only propelled the hotels under his management to new heights but also earned him accolades such as the IHG SWA Leadership of the Quarter and recognition for achieving the highest Total Revenue and GOP.

Pankaj's journey continued with leadership roles at Aloft Bengaluru Whitefield and Renaissance Lucknow Hotel, where he continued to deliver outstanding results and innovate within the industry. His commitment to excellence was further underscored by awards such as the Best Hospitality Professional of the Year and the Most Enterprising GM of the Year, cementing his status as a leader to watch in the hospitality landscape.

His most recent tenure as General Manager at Crowne Plaza New Delhi Mayur Vihar showcased his ability to manage a diverse portfolio of hotels with finesse, achieving remarkable results such as the highest TORE and maintaining exceptional guest satisfaction scores. Pankaj's strategic talent development initiatives, focus on colleague well-being, and successful implementation of IHG people initiatives exemplify his holistic approach to leadership and his commitment to nurturing both talent and relationships.

Now, as he steps into the role of Area General Manager at IHG Hotels & Resorts, Pankaj Gupta is poised to leverage his wealth of experience and proven track record of success to drive growth, enhance guest experiences, and strengthen owner relations across his portfolio of hotels. With a relentless focus on innovation, collaboration, and service excellence, Pankaj is well-positioned to lead his team to new heights of success in the vibrant landscape of the hospitality industry.