Rajesh Ghosh Assumes Role of Director of Operations at The Crowne Plaza, an IHG Hotel, Gurugram

Rajesh Ghosh brings over two decades of rich experience in the hospitality industry to his new role as Director of Operations at The Crowne Plaza, an IHG Hotel, located in Gurugram, Haryana, India. With a track record of spearheading operations and delivering exceptional guest experiences, Rajesh is poised to lead the hotel to new heights of success.

Rajesh's journey in hotel management began with a Diploma in Hotel Management from I.I.H.M Kolkata, where he actively participated in various hospitality events and festivals. Building upon this foundation, he pursued a Bachelor of Arts in International Hospitality Management from Queen Margaret University, Edinburgh, UK, further enhancing his knowledge and skills in the field.

Rajesh's illustrious career spans various renowned hospitality establishments, where he has held key leadership positions and made significant contributions to the industry. 

His most recent appointment as Director of Operations at The Crowne Plaza, an IHG Hotel, underscores his extensive experience in managing luxury hotels and driving operational excellence. With a focus on strategic decision-making, team motivation, and customer delight, Rajesh has consistently led large teams to achieve remarkable results.

Prior to joining The Crowne Plaza, Rajesh served as the Executive Assistant Manager at The Leela Kovalam, A Raviz Hotel, where he played a pivotal role in optimizing hotel operations and enhancing guest satisfaction. His tenure at The Leela Palaces, Hotels and Resorts, as Director of Rooms, further honed his leadership skills and operational expertise, contributing to the success of the organization.

Throughout his career, Rajesh has demonstrated proficiency in various aspects of hotel management, including CRM, revenue management, budget planning, and employee training. His hands-on approach, coupled with a keen eye for detail and innovation, has enabled him to drive continuous improvement and achieve excellence in guest service.

Rajesh's dedication to hospitality excellence is underscored by his certifications in talent recruitment, guest recognition programs, and operational software. His proactive approach to building strong relationships with guests, stakeholders, and industry partners has been instrumental in driving business growth and enhancing the hotel's reputation.

As Director of Operations at The Crowne Plaza, Rajesh Ghosh is poised to leverage his extensive experience and expertise to elevate the hotel's performance and deliver unparalleled guest experiences. His commitment to excellence and passion for hospitality make him a valuable addition to the IHG Hotels & Resorts family.